Privacy policy
DFNDR X is a product of Securatech (TAS) Pty Ltd (ABN 54 634 501 358), referred to here as "we" or "us". This policy explains how we collect, use, store and share personal information when you visit this website, ask us for a quote, or hire DFNDR X security equipment. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What we collect
- Quote requests: your name, company, phone number, email address, the site's suburb, the stage of the build, your start date and hire length, and anything you tell us about what needs protecting.
- Hire and account details: contact details for the people who arm, disarm and receive alerts for a site, billing details, and site access information.
- Security system data: alarm and event logs, and photos or video captured by detectors and cameras on a site we protect. These can include images of people on or near the site.
- Website data: basic technical information such as your browser, device and pages visited, collected through cookies by our website platform, Wix.
How we use it
- To prepare and send your quote, and to contact you about it.
- To install, move, service and remove equipment, and to run the security system you hire.
- To send alarms, photos and video to the people you nominate and, if you add it, to a monitoring centre.
- To respond to incidents, including sharing photos, video and event logs with police or insurers when a break-in or attempted break-in is confirmed, or when we are required or permitted by law.
- To invoice you, keep records, and improve our service.
We don't sell personal information, and we don't use it for unrelated marketing without your consent.
Who we share it with
- Ajax Systems, whose equipment and cloud service carry alarms, photos and video between the site, your phone and any monitoring centre. Ajax may store or process this data outside Australia.
- A monitoring centre, only if you add 24/7 monitoring to your hire.
- Service providers who help us run the business, such as our website platform (Wix), mobile network providers, accounting and IT providers.
- Police, insurers or other authorities, as described above.
Cameras and signage on your site
Where cameras or photo detectors are installed, we will advise on and supply signage so people know the site is under surveillance. As the person in control of the site, you are responsible for meeting any notice obligations that apply to it.
How long we keep it
We keep quote and hire records for as long as we need them for the hire, for our legal and tax obligations, and to resolve any disputes. Photos and video are kept for the period set up in your system, or longer if they relate to an incident that is being investigated.
Security
We take reasonable steps to protect personal information from misuse, loss and unauthorised access. The Ajax radio link is encrypted, and access to your system's app and records is limited to the people who need it.
Access, correction and complaints
You can ask to see or correct the personal information we hold about you, or make a privacy complaint, by emailing info@dfndrx.tech or writing to PO Box 207, Ulverstone TAS 7315. We will respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.